since 1976
since 1976
Allianz General Insurance Company (Malaysia) Berhad (Allianz General) recently welcomed 170 repairers under is revamped panel of Allianz Authorised Repairers nationwide.
In August, the Company invited PIAM Approved Repairers Scheme (PARS) repairers to apply to be part of the Allianz Authorised Repairers through an open tender. The new list of authorised panel repairer has officially started serving Allianz customers since 1 October 2020.
Allianz General Head of Claims, Damian Williams, said that 40 percent of the panel consists of new repairers and that customers can expect enhancements in the standard of services delivered by the revamped list of panel repairers. Allianz Authorised Panel Repairers subscribe to the highest standards – including the use of genuine parts, producing quality repair work, excellent service delivery and most importantly, ensuring the utmost priority on the safety of the vehicles repaired after an accident claim for Allianz Motor Comprehensive policyholders.
“We are confident, through this initiative, we can reaffirm our commitment to provide our customers with the very best in service. Our customers know what they want, and as insurers, it is important that we consistently deliver the value that our customers are seeking,” said Damian.
Panel repairers are an integral part of Allianz General’s Allianz Road Rangers, the Company’s 24-hour accident service. Since its launch in 2017, the Allianz Road Rangers has served over 240,000 Allianz General customers nationwide up until June this year.
“It was important to us that our new panel of repairers consists of PARS certified repairers, matched our service expectations, and that they could provide Accident and Roadside Assistance services to our customers. At the same time, we also looked into their capabilities in providing additional value-added services such as the offer of a warranty period, vehicle delivery services, and any other assistance that would ease our customer’s claim journey,” added Damian.
All Allianz General Motor Comprehensive (private car) policyholders can enjoy the benefits of the Allianz Road Rangers (1-800-22-5542) service which features a 24-Hours Helpline Assistance, the Allianz Road Ranger fleet (First Response Bike Brigade and Allianz Tow Truck), Claims Concierge Service, e-hailing Voucher, Claims Express Approval, and Vehicle Delivery.
To learn more about Allianz General’s Motor Comprehensive insurance, visit allianz.com.my/car-motor-comprehensive-cover.
For further enquiries, kindly contact Allianz Malaysia Berhad via customer.service@allianz.com.my or at 1-300-22-5542, from Monday to Friday between 8.00am to 8.00pm.
